Terms and Conditions
Booking and Payment
For a secured booking, please contact us to discuss your preferences and receive a detailed itinerary. A is required to confirm your reservation and can be paid via wire transfer or credit card. The remaining balance is due [specify the timeframe, e.g., 30 days] before your departure.
Itinerary Changes and Cancellations
Any changes to your original booking are subject to availability and may incur additional fees, especially for changes to air travel. If your full payment has been received and a voucher issued, there may be no additional charges for other changes, except for air travel.
Payment Policy
To secure your spot on your dream Moroccan adventure, we recommend booking early. A 50% deposit of the total tour price is required to confirm your reservation. You can pay this deposit via bank wire transfer, Western Union, or credit card (Visa or MasterCard). Payment should be recieved within 7 days from your booking.
Payment with a Credit Card
According to our bank regulations, in case of paying by credit card, it is required to provide the following documents to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to Mystical Morocco Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
Cancellation Policy
To cancel your booking, please notify us in writing via email or fax. Cancellation fees may apply, and the amount will depend on how far in advance you cancel:
Please note that airline tickets may have separate cancellation policies, and additional fees may apply.
Refunds
If a refund is due, it will be processed to the same account used for reservation and with the same payment method. Please note that no refunds will be issued for missed services or canceled bookings due to a no-show.
Accommodation
Unless otherwise specified, accommodations are based on double occupancy. Single rooms are available at an additional cost. Please note that specific hotels may be subject to change, but we will always provide accommodations of similar quality. Tariffs and other costs are included in the price at the time of printing and are subject to change without notice.
International Flights
Mystical Morocco Tours can assist you with booking international flights to Morocco. Please let us know if you require this service.
Liability
We act as an agent for travel arrangements and are not liable for any losses, injuries, or damages resulting from unforeseen circumstances: weather, acts of God, force majore, wars, civil disturbances, labor disputes, riots, acts of government or other authorities, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant
Special Requests
Please inform us of any special requests at the time of booking. While we will do our best to accommodate your needs, we cannot guarantee that all requests can be fulfilled.
Children's Policy
Children's rates vary based on age and specific tour packages:
If your tour package includes airfare then an extra charges for your children may apply.
Photo Usage Terms
By booking with us, you consent to the use of your photos and videos for promotional purposes.
Tipping
Tipping is customary in Morocco. While it's not mandatory, it is appreciated by service providers.
Complaints
If you have any issues or complaints during your trip, please contact our emergency number immediately, provided at the end of the tour confirmation.
Acceptance of Terms
By making a booking and paying a deposit or final payment, you agree to these terms and conditions. These terms constitute the entire agreement between you and Mystical Morocco Tours.
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